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How much does shipping cost?
We are pleased to offer free shipping for all orders over $50. There is a flat rate of $15 for all other orders.
When would I expect my order to arrive?
If you order before 3 pm eastern time, we can usually dispatch the next business day. In rare cases, it may take 1-2 business days to process and dispatch your order. We ship Monday through Friday, excluding weekends and holidays. All orders to the USA are shipped via USPS, UPS or with a local courier with expected delivery between 1-2 business days. For our Food & Snack, Health & Wellness and Personal care items delivery can take up to 7 days. Note: at this time, we do not ship to Alaska or Hawaii.
We received our order in multiple deliveries spread out over a few days. Is this typical?
Sometimes an order will come in more than one delivery if it is coming from multiple warehouses but that should be the exception not the normal.
Where do you ship from?
We keep inventory in 34 warehouses across the lower 48 USA states ready for next business day dispatch. The closest warehouse to you will deliver your orders by USPS, UPS &/or local courier.
Returns & Refunds
At The RAW Office, we offer a 100% no hassle 1 year guarantee and FREE returns on all of our products. We are nice Canadians. We will be fair to you, and we would appreciate the same in return. You can returns Unopened items that are in re sellable condition. Send it back to us & get a Raw Office credit or full refund and we will send you a free postage pre-paid mailing label to get the unwanted product back to us. See more details here.
1 year – We will send you a free replacement immediately and we will send you a free postage pre-paid mailing label to get the unwanted product back to us.
Email firstname.lastname@example.org or call us 24/7 and we will get back to you as soon as possible with instructions on how to return your defective or unwanted product to us at no cost to you. Or, click here to start a return authorization request.
How do I return my order?
1. You can easily request a return with our automated form.
2. You can email or call our support team to have them initiate a return request for you! Please make sure to have your order number and name ready. Contact us.
3. We will then ship you a pre-paid return shipping label for you to return your item with. Once your returned item has reached our supply partner, you will receive your refund or credit.
Do I have to pay return shipping?
No, return shipping is covered on all returns!
When do I get my refund?
Once you have returned your parcel with a free shipping label that we have provided you, your order will be returned to our supply partner and you will be refunded upon receipt of that item. Please allow 1-2 business days from delivery to see your refund.
How are refunds processed?
Refunds must be processed to the original payment method used. Unfortunately we cannot provide any exceptions.
We keep inventory in 34 warehouses across the lower 48 USA states ready for next business day dispatch. The closest warehouse to you will deliver your orders by USPS, UPS &/or local courier. If your closest warehouse is out of stock you will get delivery from the next closest warehouse which may cause a delay of 1-2 days. Sometimes you will get delivery from multiple warehouses.
Wrong Address Disclaimer
It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. Orders are generally shipped the next business day. If you made an error in your shipping address, please contact us before 5pm the day of your order, so the address can be corrected for you. However, we will NOT be able to correct address errors for orders that have already shipped. The only thing we can do is wait to see if the package gets returned back to us. If it does get returned back to us, we can then ship it to the correct address. Please note that we get dinged a $ 4 fee for every wrong address so it would be great if you could ensure that the address is entered correctly.
A contact person must be available to accept the shipment between the hours of 9am - 5pm. This contact person must be available to sign and confirm the items they have ordered as part of the shipment. We do not deliver to P.O. Boxes.
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